msolarczekandClaude Opus 5
c8e6f30a27
Unveränderter Stand von certvia/dev (a48c5fb) plus Craftvia-Spezifikation und Brandbook unter docs/craftvia/. ISMS-Module werden im Folgecommit entfernt. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
2.8 KiB
2.8 KiB
Incident Response and Reporting Procedure
| Document information | Value |
|---|---|
| Document type | Procedure instruction (VA-01) |
| Scope | {{ISMS_SCOPE}} |
| Organisation | {{ORG_NAME}} |
| Process owner | {{ROLE_ISB}} |
| Approved by | {{ROLE_ISB}} |
| Version | {{DOC_VERSION}} |
| Date | {{DOC_DATE}} |
| Status | {{DOC_STATUS}} |
1. Purpose
This procedure governs the reporting, assessment, handling and follow-up of information security incidents. It operationalises the associated policy ({{LINK:R04}}).
2. Scope
Applies within the ISMS scope ({{ISMS_SCOPE_DESCRIPTION}}).
3. Trigger
Reporting of a security event (employees, technology/monitoring, external parties) via the defined reporting path.
4. Inputs
- Report/alert with a brief description
- Affected systems/information (asset inventory)
- Classification/protection need
5. Process
- Report the event: record the report via {{TOOL_TICKET}} or email to {{ROLE_ISB}}.
- Triage & classification: determine relevance, severity and category.
- Containment: initiate immediate measures to limit the damage.
- Remediation & recovery: eliminate the cause, restore normal operations.
- Check reporting obligations: customers/OEM, authorities, and for personal data {{ROLE_DPO}} (72-hour deadline).
- Documentation & lessons learned: close the incident, derive improvement measures.
6. RACI
| # | Step | R (Execution) | A (Accountable) | C (Consulted) | I (Informed) |
|---|---|---|---|---|---|
| 1 | Report the event | Reporting person | {{ROLE_ISB}} | - | - |
| 2 | Triage & classification | {{ROLE_ISB}} | {{ROLE_ISB}} | {{ROLE_IT_LEAD}} | - |
| 3 | Containment | {{ROLE_IT_LEAD}} | {{ROLE_ISB}} | {{ROLE_ISB}} | {{ROLE_MANAGEMENT}} |
| 4 | Remediation & recovery | {{ROLE_IT_LEAD}} | {{ROLE_IT_LEAD}} | {{ROLE_ISB}} | - |
| 5 | Check reporting obligations | {{ROLE_ISB}} | {{ROLE_MANAGEMENT}} | {{ROLE_DPO}} | - |
| 6 | Documentation & lessons learned | {{ROLE_ISB}} | {{ROLE_ISB}} | {{ROLE_IT_LEAD}} | {{ROLE_MANAGEMENT}} |
7. Result & evidence
Documented, closed incident in {{TOOL_TICKET}}; derived measures in the ISMS tool ({{TOOL_NAME}}). Evidence is referenced in the central evidence register ({{LINK:NACHWEISREGISTER}}).
8. Key performance indicators (KPI)
- Time to detect/acknowledge
- Time to resolve
- Share of reports made on time
9. Related documents
- Associated policy: {{LINK:R04}}
- {{LINK:VA-02}}
- Technical security baseline: {{LINK:BASELINE}}
- ISA mapping matrix: {{LINK:ISA_MAPPING}}