# Incident Response and Reporting Procedure

| Document information | Value |
|-----------------------|------|
| Document type | Procedure instruction (VA-01) |
| Scope | {{ISMS_SCOPE}} |
| Organisation | {{ORG_NAME}} |
| Process owner | {{ROLE_ISB}} |
| Approved by | {{ROLE_ISB}} |
| Version | {{DOC_VERSION}} |
| Date | {{DOC_DATE}} |
| Status | {{DOC_STATUS}} |

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## 1. Purpose

This procedure governs the reporting, assessment, handling and follow-up of information security incidents. It operationalises the associated policy ({{LINK:R04}}).

## 2. Scope

Applies within the ISMS scope ({{ISMS_SCOPE_DESCRIPTION}}).

## 3. Trigger

Reporting of a security event (employees, technology/monitoring, external parties) via the defined reporting path.

## 4. Inputs

- Report/alert with a brief description
- Affected systems/information (asset inventory)
- Classification/protection need

## 5. Process

1. Report the event: record the report via {{TOOL_TICKET}} or email to {{ROLE_ISB}}.
2. Triage & classification: determine relevance, severity and category.
3. Containment: initiate immediate measures to limit the damage.
4. Remediation & recovery: eliminate the cause, restore normal operations.
5. Check reporting obligations: customers/OEM, authorities, and for personal data {{ROLE_DPO}} (72-hour deadline).
6. Documentation & lessons learned: close the incident, derive improvement measures.

## 6. RACI

| # | Step | R (Execution) | A (Accountable) | C (Consulted) | I (Informed) |
|---|---------|------------------|------------------|-----------------|----------------|
| 1 | Report the event | Reporting person | {{ROLE_ISB}} | - | - |
| 2 | Triage & classification | {{ROLE_ISB}} | {{ROLE_ISB}} | {{ROLE_IT_LEAD}} | - |
| 3 | Containment | {{ROLE_IT_LEAD}} | {{ROLE_ISB}} | {{ROLE_ISB}} | {{ROLE_MANAGEMENT}} |
| 4 | Remediation & recovery | {{ROLE_IT_LEAD}} | {{ROLE_IT_LEAD}} | {{ROLE_ISB}} | - |
| 5 | Check reporting obligations | {{ROLE_ISB}} | {{ROLE_MANAGEMENT}} | {{ROLE_DPO}} | - |
| 6 | Documentation & lessons learned | {{ROLE_ISB}} | {{ROLE_ISB}} | {{ROLE_IT_LEAD}} | {{ROLE_MANAGEMENT}} |

## 7. Result & evidence

Documented, closed incident in {{TOOL_TICKET}}; derived measures in the ISMS tool ({{TOOL_NAME}}). Evidence is referenced in the central evidence register ({{LINK:NACHWEISREGISTER}}).

## 8. Key performance indicators (KPI)

- Time to detect/acknowledge
- Time to resolve
- Share of reports made on time

## 9. Related documents

- Associated policy: {{LINK:R04}}
- {{LINK:VA-02}}
- Technical security baseline: {{LINK:BASELINE}}
- ISA mapping matrix: {{LINK:ISA_MAPPING}}

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