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craftvia/seed/isms-vorlagenpaket-v2-en/verfahren/VA-17_Zutritts-und-Besuchermanagement.md
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msolarczekandClaude Opus 5 c8e6f30a27
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Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
2026-09-14 11:05:39 +02:00

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Access & Visitor Management (physical)

Document information Value
Document type Procedure instruction (VA-17)
Scope {{ISMS_SCOPE}}
Organisation {{ORG_NAME}}
Process owner {{ROLE_IT_LEAD}}
Approved by {{ROLE_ISB}}
Version {{DOC_VERSION}}
Date {{DOC_DATE}}
Status {{DOC_STATUS}}

1. Purpose

This procedure governs the granting and revocation of physical access rights, visitor management as well as the handling of utilities in security zones. It operationalises the associated policy ({{LINK:R07}}).

2. Scope

Applies within the ISMS scope ({{ISMS_SCOPE_DESCRIPTION}}) for all sites and security zones.

3. Trigger

Joining/leaving/role change, visit, change to the zone concept, regular review.

4. Inputs

  • Zone/security concept ({{LINK:BASELINE}}, BL-PHY-01/02)
  • Personnel/visitor notification
  • Existing access authorisations

5. Process

  1. Access rights to security zones are requested, approved and revoked via {{TOOL_TICKET}} (least-privilege principle).
  2. Visitors are registered, identified and escorted in areas requiring protection.
  3. Utilities, keys and badges are issued, taken back and documented.
  4. Access authorisations are reviewed regularly ({{REVIEW_CYCLE}}) and adjusted without delay upon leaving/change.

6. RACI

# Step R (Execution) A (Accountable) C (Consulted) I (Informed)
1 Grant/revoke access rights {{ROLE_IT_LEAD}} {{ROLE_IT_LEAD}} {{ROLE_ISB}} -
2 Register/escort visitors Reception/business unit {{ROLE_IT_LEAD}} {{ROLE_ISB}} -
3 Manage utilities/keys {{ROLE_IT_LEAD}} {{ROLE_IT_LEAD}} - -
4 Review access authorisations {{ROLE_ISB}} {{ROLE_ISB}} {{ROLE_IT_LEAD}} -

7. Result & evidence

Up-to-date access authorisations and visitor logs. Evidence is referenced in the central evidence register ({{LINK:NACHWEISREGISTER}}).

8. Key performance indicators (KPI)

  • Up-to-dateness of the access list
  • Overdue recertifications of access rights
  • Completeness of visitor logs
  • Associated policy: {{LINK:R07}}
  • Authorisation procedure (logical analogue): {{LINK:VA-03}}
  • Technical security baseline: {{LINK:BASELINE}}
  • ISA mapping matrix: {{LINK:ISA_MAPPING}}