msolarczekandClaude Opus 5
c8e6f30a27
Unveränderter Stand von certvia/dev (a48c5fb) plus Craftvia-Spezifikation und Brandbook unter docs/craftvia/. ISMS-Module werden im Folgecommit entfernt. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
2.7 KiB
2.7 KiB
IT Emergency and Recovery Procedure (BCM)
| Document information | Value |
|---|---|
| Document type | Procedure instruction (VA-02) |
| Scope | {{ISMS_SCOPE}} |
| Organisation | {{ORG_NAME}} |
| Process owner | {{ROLE_IT_LEAD}} |
| Approved by | {{ROLE_ISB}} |
| Version | {{DOC_VERSION}} |
| Date | {{DOC_DATE}} |
| Status | {{DOC_STATUS}} |
1. Purpose
This procedure governs the maintenance and recovery of critical IT services in the event of failure or crisis. It operationalises the associated policy ({{LINK:R04}}).
2. Scope
Applies within the ISMS scope ({{ISMS_SCOPE_DESCRIPTION}}).
3. Trigger
Failure of critical IT services, emergency or crisis (escalation from VA-01).
4. Inputs
- List of critical IT services with RTO/RPO
- Recovery plans
- Backup status (VA-05)
5. Process
- Identify & classify the emergency: assess the extent, convene the crisis team if necessary.
- Activate communication: inform internal/external stakeholders.
- Prioritise recovery: order services according to RTO/RPO.
- Perform recovery: restore systems/data from backup (VA-05).
- Confirm & document the return to normal operations.
- Follow-up & test update: update the plan, exercise {{BACKUP_TEST_FREQ}}.
6. RACI
| # | Step | R (Execution) | A (Accountable) | C (Consulted) | I (Informed) |
|---|---|---|---|---|---|
| 1 | Identify & classify the emergency | {{ROLE_IT_LEAD}} | {{ROLE_MANAGEMENT}} | {{ROLE_ISB}} | - |
| 2 | Activate communication | {{ROLE_ISB}} | {{ROLE_MANAGEMENT}} | - | Employees |
| 3 | Prioritise recovery | {{ROLE_IT_LEAD}} | {{ROLE_IT_LEAD}} | {{ROLE_ISB}} | - |
| 4 | Perform recovery | {{ROLE_IT_LEAD}} | {{ROLE_IT_LEAD}} | - | - |
| 5 | Confirm return to normal operations & | {{ROLE_IT_LEAD}} | {{ROLE_ISB}} | - | {{ROLE_MANAGEMENT}} |
| 6 | Follow-up & test update | {{ROLE_IT_LEAD}} | {{ROLE_ISB}} | - | - |
7. Result & evidence
Recovered services; documented emergency/test in the ISMS tool ({{TOOL_NAME}}); updated recovery plans. Evidence is referenced in the central evidence register ({{LINK:NACHWEISREGISTER}}).
8. Key performance indicators (KPI)
- Adherence to RTO/RPO
- Success rate of recovery tests
- Up-to-dateness of the emergency plans
9. Related documents
- Associated policy: {{LINK:R04}}
- {{LINK:VA-01}}
- {{LINK:VA-05}}
- Technical security baseline: {{LINK:BASELINE}}
- ISA mapping matrix: {{LINK:ISA_MAPPING}}