# IT Emergency and Recovery Procedure (BCM)

| Document information | Value |
|-----------------------|------|
| Document type | Procedure instruction (VA-02) |
| Scope | {{ISMS_SCOPE}} |
| Organisation | {{ORG_NAME}} |
| Process owner | {{ROLE_IT_LEAD}} |
| Approved by | {{ROLE_ISB}} |
| Version | {{DOC_VERSION}} |
| Date | {{DOC_DATE}} |
| Status | {{DOC_STATUS}} |

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## 1. Purpose

This procedure governs the maintenance and recovery of critical IT services in the event of failure or crisis. It operationalises the associated policy ({{LINK:R04}}).

## 2. Scope

Applies within the ISMS scope ({{ISMS_SCOPE_DESCRIPTION}}).

## 3. Trigger

Failure of critical IT services, emergency or crisis (escalation from VA-01).

## 4. Inputs

- List of critical IT services with RTO/RPO
- Recovery plans
- Backup status (VA-05)

## 5. Process

1. Identify & classify the emergency: assess the extent, convene the crisis team if necessary.
2. Activate communication: inform internal/external stakeholders.
3. Prioritise recovery: order services according to RTO/RPO.
4. Perform recovery: restore systems/data from backup (VA-05).
5. Confirm & document the return to normal operations.
6. Follow-up & test update: update the plan, exercise {{BACKUP_TEST_FREQ}}.

## 6. RACI

| # | Step | R (Execution) | A (Accountable) | C (Consulted) | I (Informed) |
|---|---------|------------------|------------------|-----------------|----------------|
| 1 | Identify & classify the emergency | {{ROLE_IT_LEAD}} | {{ROLE_MANAGEMENT}} | {{ROLE_ISB}} | - |
| 2 | Activate communication | {{ROLE_ISB}} | {{ROLE_MANAGEMENT}} | - | Employees |
| 3 | Prioritise recovery | {{ROLE_IT_LEAD}} | {{ROLE_IT_LEAD}} | {{ROLE_ISB}} | - |
| 4 | Perform recovery | {{ROLE_IT_LEAD}} | {{ROLE_IT_LEAD}} | - | - |
| 5 | Confirm return to normal operations & | {{ROLE_IT_LEAD}} | {{ROLE_ISB}} | - | {{ROLE_MANAGEMENT}} |
| 6 | Follow-up & test update | {{ROLE_IT_LEAD}} | {{ROLE_ISB}} | - | - |

## 7. Result & evidence

Recovered services; documented emergency/test in the ISMS tool ({{TOOL_NAME}}); updated recovery plans. Evidence is referenced in the central evidence register ({{LINK:NACHWEISREGISTER}}).

## 8. Key performance indicators (KPI)

- Adherence to RTO/RPO
- Success rate of recovery tests
- Up-to-dateness of the emergency plans

## 9. Related documents

- Associated policy: {{LINK:R04}}
- {{LINK:VA-01}}
- {{LINK:VA-05}}
- Technical security baseline: {{LINK:BASELINE}}
- ISA mapping matrix: {{LINK:ISA_MAPPING}}

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