Basis: Certvia dev@a48c5fb als Fundament für Craftvia

Unveränderter Stand von certvia/dev (a48c5fb) plus Craftvia-Spezifikation und Brandbook unter docs/craftvia/. ISMS-Module werden im Folgecommit entfernt. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
2026-09-14 11:05:39 +02:00
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+# Incident Response and Reporting Procedure
+
+| Document information | Value |
+|-----------------------|------|
+| Document type | Procedure instruction (VA-01) |
+| Scope | {{ISMS_SCOPE}} |
+| Organisation | {{ORG_NAME}} |
+| Process owner | {{ROLE_ISB}} |
+| Approved by | {{ROLE_ISB}} |
+| Version | {{DOC_VERSION}} |
+| Date | {{DOC_DATE}} |
+| Status | {{DOC_STATUS}} |
+
+<!-- FULFILLS 1.6.1-M1, 1.6.1-M2, 1.6.2-M1, 1.6.2-M2, 1.6.2-S1, 1.6.2-S2, A.5.24-1, A.5.25-1, A.5.26-1, A.5.27-1, A.5.28-1, A.6.8-1 | POLICY R04 -->
+
+## 1. Purpose
+
+This procedure governs the reporting, assessment, handling and follow-up of information security incidents. It operationalises the associated policy ({{LINK:R04}}).
+
+## 2. Scope
+
+Applies within the ISMS scope ({{ISMS_SCOPE_DESCRIPTION}}).
+
+## 3. Trigger
+
+Reporting of a security event (employees, technology/monitoring, external parties) via the defined reporting path.
+
+## 4. Inputs
+
+- Report/alert with a brief description
+- Affected systems/information (asset inventory)
+- Classification/protection need
+
+## 5. Process
+
+1. Report the event: record the report via {{TOOL_TICKET}} or email to {{ROLE_ISB}}.
+2. Triage & classification: determine relevance, severity and category.
+3. Containment: initiate immediate measures to limit the damage.
+4. Remediation & recovery: eliminate the cause, restore normal operations.
+5. Check reporting obligations: customers/OEM, authorities, and for personal data {{ROLE_DPO}} (72-hour deadline).
+6. Documentation & lessons learned: close the incident, derive improvement measures.
+
+## 6. RACI
+
+| # | Step | R (Execution) | A (Accountable) | C (Consulted) | I (Informed) |
+|---|---------|------------------|------------------|-----------------|----------------|
+| 1 | Report the event | Reporting person | {{ROLE_ISB}} | - | - |
+| 2 | Triage & classification | {{ROLE_ISB}} | {{ROLE_ISB}} | {{ROLE_IT_LEAD}} | - |
+| 3 | Containment | {{ROLE_IT_LEAD}} | {{ROLE_ISB}} | {{ROLE_ISB}} | {{ROLE_MANAGEMENT}} |
+| 4 | Remediation & recovery | {{ROLE_IT_LEAD}} | {{ROLE_IT_LEAD}} | {{ROLE_ISB}} | - |
+| 5 | Check reporting obligations | {{ROLE_ISB}} | {{ROLE_MANAGEMENT}} | {{ROLE_DPO}} | - |
+| 6 | Documentation & lessons learned | {{ROLE_ISB}} | {{ROLE_ISB}} | {{ROLE_IT_LEAD}} | {{ROLE_MANAGEMENT}} |
+
+## 7. Result & evidence
+
+Documented, closed incident in {{TOOL_TICKET}}; derived measures in the ISMS tool ({{TOOL_NAME}}). Evidence is referenced in the central evidence register ({{LINK:NACHWEISREGISTER}}).
+
+## 8. Key performance indicators (KPI)
+
+- Time to detect/acknowledge
+- Time to resolve
+- Share of reports made on time
+
+## 9. Related documents
+
+- Associated policy: {{LINK:R04}}
+- {{LINK:VA-02}}
+- Technical security baseline: {{LINK:BASELINE}}
+- ISA mapping matrix: {{LINK:ISA_MAPPING}}
+
+<!-- Erfüllt die oben unter FULFILLS gelisteten Anforderungen; Kopplung in mapping.json. Im Lesemodus nicht sichtbar. -->